TALL Security Print Limited, part of the TALL group of Companies, has received a supplier award by Geoban Logistics, the Santander-owned operating company for the 5th time in 5 years. The company has been acknowledged as a top performing supplier again in 2016, finishing in the Top 20, in recognition of TALL Security Print and its staff for excellent service, consistently exceeding customer expectations and delivering on customer needs for the financial organisation during the last twelve months.
TALL Security Print was commended for the production of a range of specially-printed cheques, credits, internal banking documents and passbooks that are delivered to Santander’s network of branches or direct to the end users.
The company has bolstered its relationship with Santander with the creation of a dedicated Customer Support Team, based at its Runcorn office, to fulfil branch and business customer requirements for documents, thus speeding up the fulfilment of customer and client orders
The specialist nature of the secure print products and solutions offered by TALL mean that this dedicated Santander Customer Support Team now provide ‘direct’ access to the bank’s documentation at ‘point of source’ and not through an intermediary department as previously.
“Our aim, within the TALL Group of Companies, is to evolve and introduce innovations within our business in order to provide our key customers with a market leading portfolio of products and services. This award from Santander is testament to the hard work and dedication of our team in Runcorn,” said Peter Andrew, TALL Group Sales & Marketing Director.
“This new internal department solidifies our working partnership with Santander, building on a trusted relationship which stemmed from the success of our working with Alliance & Leicester and Girobank previously,” he added.
TALL Security Print originally worked with Girobank more than 20 years ago, which later became Alliance & Leicester and acquired by Santander in 2010.
Karen Talarek, Service Manager – Print & Cards, Logistics at Geoban said, “The account is managed very professionally with excellent operational and management support. We would like to acknowledge the commitment demonstrated on a day-to-day basis to resolve any issues that arise to minimise impact to our business. It is a great achievement for TALL Security Print to receive a top performing supplier-accreditation 5 years in a row and be within the top 20 in the table since 2012. Santander looks forward to working together to improve the service further in 2017 and beyond.”
Karen added, “Geoban introduced the Supplier League Table to help suppliers drive their performance towards meeting Santander’s goals and to recognise ‘key’ suppliers to Santander.”
Martin Ruda, Group Managing Director of the TALL Group of Companies, added, “I’m thrilled that this achievement marks the efforts of our teams across the Group, particularly within Runcorn and Lisburn, who service the Santander business. This clearly demonstrates how TALL has developed a strong customer base and reputation for quality products and delivering outstanding service across the banking and financial sectors.”